MINTDOWNLOADS™

ENTERPRISE REFUND & DISPUTE RESOLUTION FRAMEWORK

(Litigation-Ready Policy)
Effective Date: 05 February, 2026
Support Email: support@mintdownloads.com

1. PURPOSE

This Refund & Dispute Resolution Framework (“Framework”) governs:

Buyer refund rights

Vendor obligations

Platform investigation procedures

Repair or replacement remedies

Chargebacks

Arbitration and litigation structure

This Framework applies to all digital products, subscriptions, bundles, licenses, and services sold through MintDownloads™.

2. CORE REFUND PRINCIPLE

Because digital products are delivered instantly and are non-returnable by nature, refunds are limited.

However, buyers are protected where a product is:

Defective

Not as described

Inaccessible due to technical failure

Corrupted or incomplete

Fraudulently misrepresented

Refunds are not granted for:

Change of mind

Lack of technical skill

Buyer’s failure to read description

Software incompatibility not stated in listing

Price changes after purchase

3. PRIMARY REMEDY: REPAIR OR REPLACEMENT (MANDATORY FIRST STEP)

Where a valid complaint exists, the default remedy shall be:

A. Repair

Vendor must:

Fix bugs or defects

Provide corrected files

Resolve compatibility issues (if advertised)

Repair within 7 business days

B. Replacement

If repair is not feasible:

Vendor must provide a corrected version

Or provide equivalent product of equal value

Refund becomes available only if repair or replacement fails.

This structure strengthens litigation defense and reduces refund abuse.

4. REFUND ELIGIBILITY PROCESS

Step 1: Buyer Submission

Buyer must submit:

Order ID

Detailed issue description

Screenshots or evidence

Steps taken to resolve

Must be filed within 7 days of purchase (unless defect discovered later).

Step 2: Vendor Response Window

Vendor has:

5 business days to respond

7 business days to repair

Failure to respond may result in automatic intervention.

Step 3: Platform Investigation

MintDownloads™ may:

Review download logs

Review product description

Analyze communications

Request technical proof

Conduct sandbox testing

Decision issued within 14 business days.

5. PARTIAL REFUNDS

Where product is partially functional, MintDownloads™ may issue:

Partial refund proportional to defect

Platform credit

Discount on replacement

6. CHARGEBACKS

Unauthorized chargebacks are prohibited.

If buyer files chargeback without contacting support:

Account may be suspended

Future purchases restricted

Chargeback fees may be recovered

We reserve the right to submit transaction logs and IP data to issuing banks.

7. VENDOR PROTECTION PROGRAM

Vendors are protected where:

Download logs confirm access

No defect is proven

Buyer abuse is detected

Platform may deny refund in such cases.

8. DISPUTE ESCALATION

If buyer disputes decision:

Internal appeal allowed within 7 days

Independent review by senior compliance officer

9. BINDING ARBITRATION CLAUSE

Except where prohibited by law:

Disputes shall be resolved via confidential arbitration

Class actions are waived

Each party bears its own legal fees unless arbitrator decides otherwise

10. LIMITATION OF DAMAGES

Maximum recovery shall not exceed:

Purchase price of disputed product

Consequential damages excluded.

11. FRAUD & ABUSE PENALTIES

We may permanently ban users who:

Repeatedly abuse refunds

Manipulate downloads

Submit false claims